Name   Address   City St WA AK AL AZ AR CA CO CT DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA RI SC SD TN TX UT VT VA DC WI WV WY    

Zip/Postal Code Phone Email

(Kantor Diamond Company does not sell or distribute client information)

Who helped you with your most recent transaction? Invoice#  

FIRST APPEARANCE

1. Showroom where your transaction(s) took place   Choose a city Kennewick Redding Spokane Tacoma Website

2. Was this your first visit? Yes No (if no, how many times have you visited us before? 0 1-2 3-5 6 +

3. Were you greeted promptly? Yes No if no, approximately how many minutes until you were greeted? 0 1 2 3 4 5 5+

4. Were all associates serving clients? Yes No

5. Were all associates properly attired? Yes No

6. Did the showroom appear clean and well maintained? Yes No

SALES / SERVICE

1. Did the associate ask if they could help you?  Yes No

2. Were you satisfied with the answers to your questions?  Yes No

3. If an associate was not able to answer your question did they make an effort to find an answer?  Yes No N/A

4. If your transaction required follow-up contact did the associate contact you in a timely manner with satisfactory information?  Yes No N/A

5. Was our diamond warranty information explained to you?  Yes No N/A

6. Would you choose to work with this associate again?  Yes No (if not please let us know why in the comments section)

SHOPWORK

1. Did your shopwork/repair return prior to or on the date and time promised? Yes No N/A

2. Was all shopwork (setting/sizing/repairs) performed to your satisfaction?  Yes No N/A

3. Did a broker call to inform you that your merchandise was ready for pick-up? Yes No N/A

IN CONCLUSION

1. Would you choose Kantor Diamond Company for future jewelry purchases?  Yes No

2. Would you recommend Kantor Diamond Company to friends and family?  Yes No

3. On a scale of 1-5, please rate the your overall experience with Kantor Diamond Company 

   1     2    3    4    5

   (1=completely dissatisfied, 2=unsatisfied, 3=satisfied, 4=very satisfied, 5=extremely satisfied)

4. Would you like someone to contact you regarding your comments here?  Yes No  If Yes, please enter how you would prefer to be contacted:  Phone email    

5. Would you like to be contacted via email of any events at Kantor Diamond Company?  Yes No    Phone email

Please enter any comments you would like in the space provided:

    6.  May we use your comments for testimonial purposes? Yes No

    7.  If yes, please choose one of the following methods for recognizing your comments:

     First, Last Name & City First Name & City First Name OnlyAnonymous & City Anonymous

     Thank you for taking the time to share your thoughts with us.  We value your opinion.  

As a reminder, Kantor Diamond Company nor any of its agents will sell or distribute your information at any time.